Which of the following is a primary goal of quality management?

The primary goal of quality management is to meet customer satisfaction and compliance. This focus stems from the understanding that quality is directly linked to how well products or services fulfill customer expectations and regulatory requirements. Achieving high-quality standards ensures that products are reliable, safe, and perform as intended, which cultivates customer trust and loyalty.

Quality management practices emphasize continuous improvement and adherence to quality standards, which ultimately enhance customer satisfaction. Compliance with industry regulations and standards is also critical, as it helps avoid legal issues and supports the organization's reputation in the market. By prioritizing these aspects, organizations can not only satisfy customers but also create a strong foundation for long-term success.

While reducing production costs, managing supply chain relationships, and expanding market share are important business objectives, they do not encompass the central tenet of quality management. These areas may be influenced by quality initiatives, but they do not define the primary purpose of quality management itself, which is fundamentally centered on ensuring customers are pleased with the value they receive.